F.A.Q.

我们的价格低于巡航线超过40%，并低于第三方分销商，也！ 当你的书我们，你得到最好的价格，直接从该供应商，没有一个第三方经销商人已经加入60%的保证金的实际旅行费用，以补偿他们的广告费用和利润。 此外，与不同的代理商，我们的旅游经销商的价格包括税收和旅游运营商的税收。 岸上观光中心，具有优点，仅支付税款一次，因为我们是一个旅游经营者的平台。 因此，我们在法律上能够使我们的价格较低。

First of all, try resetting your password. It is easy to do it by clicking the reset password link in the login section.

If that does not help, please verify that you are entering the correct email address. In many cases this is the most common reason for login issues.

If nothing works, please send us an email to support@shoreexcursionscenter.com and let us know about the issue. We will certainly help!

In the extremely unlikely case of anyone booked on our tours missing the ship, through no fault or action of their own, we will get those clients back to their ship in the next port of call at our own expense. No tricks. 

If the ship misses the port, or is delayed so that you are no longer able to take your tour, you will receive a full refund. Subject to ship itinerary verification. For instant refunds clients nmust provide an official letter from cruise line confirming the ship had missed a specific port of call or way delayed by a certain time (both, the  scheduled arrival time and the actual time, must be present in the document).

Yes, we can provide itinerary customizations upon request.

根据旅游选择，我们建议，以确保您的安排旅行，尽快为您准备好做出承诺。 当你预订徒步旅行只，没有任何招生，需要确保在提前了，这是好书你的旅行7天。 然而，当您的旅游涉及来访的高度流行的博物馆，往往会出卖我们建议预订的至少45天。

To request changes or cancellation, please submit a request by clicking the approprivate button in the Bookings tab by the tour you wish to change/cancel.

We highly recommend to pay attention to cancellation and changes policy. 

岸上观光中心将提供详细的会议指示每个目的地后你有预订的旅游。 请仔细阅读说明书。 你的指导总是带有一种"签名的"用于所有私人旅游的保留或一个海岸旅游中心的标志与我们的标志，它对于所有加入-在旅游服务。

我们强烈推荐你荣誉的义务和按时到达。 时间是宝贵的，而巡航和至关重要的是，你出现了前15分钟您预定的旅行开始的时间。 等待时间对于所有加入-在岸上观光只有15分钟。 如果你迟到了一个私人旅行，极有可能的是你的指南将仍然在等待给你1小时后,但是你会完成你的旅游作为最初计划。 可免费旅行的扩展，将不提供。 你可以选择延长旅行的额外费用，如果你的引导和/或司机提供后你原定旅游。

提示是任选的，并不包括在旅游的价格。 然而，可以预期你会尖你的指导和/或驾驶员在参观结束时如果你有喜欢你的游览经验。 建议尖端量是15%的旅行费用，分10%的指南和5％到的驱动程序。 然而，最终金额被完全取决于你。

There are two main reasons why the payment might not be going through.

1) The cardholder's bank is seeing the transaction and declining it.

What to do: Plese call the cardholder's bank and inform them about the transaction originating from Russia (as we are registered in and banking with a Russian Standard Bank JSC). Once the cardholder's bank approves the transaction, most likely it will go through.

2) The cardholder's bank is not seeing the transaction. Yet is it declined (by our bank)

What to do: This happens when a 3DSecure verification is not passed. We take Credit Card security very seriously and to protect our clients from fraud our bank is participating in the international 3DSecure verification.

What is 3Dsecure? - It is a text message sent to the cardholder's mobile which must be entered into the corresponding field when prompted during the payment process. This allows the bank to confirm that is it indeed the cardholder that is trying to make the purchase. Most banks in the US participate in 3DSecure now. If the transaction is being declined and your bank is not seeing it, please contact youк bank to find out if your card is protected by 3DSecure and find out to which number the text messages are going to. In majority of cases this helps.

While we strive to make sure every trip is perfect, sometimes things may not go as planned. Please email support@shoreexcursionscenter.com with the refund details including the reservation #, customer name and the reason for the request. Note: Please allow 5-7 business days for a response regarding your refund request.

Yes, you can do so at any time.

Please let us know if that happens. We will get in touch with your host agency and will take care of all the details. It's easy!

No! You can live anywhere in the world and sell our tours to your clients. 

No. Our reservation system is free to use both for travelers and for travel advisors/travel agents.