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F.A.Q.
General
Shore Excursions Center is a direct tour & activity supplier and NOT a third-party reseller like Viator, GetYourGuide, ShoreTrips or Shore Excursions Group. We actually supply all our Baltic tours to OTAs who then resell them at much higher markup. We have our own top-notch experienced guides, our own transport will full insurance coverage, and our own direct museum contracts to provide fast-track admissions while minimize waiting times. Our main priority is to provide the same high quality experiences but at lower prices by cutting out the intermediary.
Our prices are lower than cruise lines by more than 40% and lower than third-party resellers, too! When you book with us, you get the best prices directly from the supplier, not a third-party reseller who has added up to 60% margin to the actual tour cost to compensate for their advertising costs and profit. Also, unlike resellers, our tour prices include reseller taxes & tour operator taxes. Shore Excursions Center has the advantage of only paying taxes once because we are a tour operator platform. Because of this, we are legally able to make our prices lower.
No. It's a myth. Cruise Lines want you to believe this so that you will buy their higher-priced tours. We are specialists at this and have been operating shore excursions for more than 15 years. We have never had this happen. We always get our clients back to the ship on time. 100% guaranteed. In the unlikely event of this ever happening, we will transport our clients to the next port of call at our own expense.
Reservations
Depending on the tour chosen, we recommend to secure your tour arrangements as soon as you are ready to make a commitment. When you are booking a walking tour only, without any admissions that need to be secured in advance, it’s OK to book your tour 7+ days in advance. However, when your tour involves visiting highly popular museums that tend to sell out, we recommend booking at least 45 days in advance.
In order to guarantee seat availability we recommend you book with us AT LEAST 2 weeks before starting your cruise. Join-in tours are very popular and tend to sell out, so it's really best to book them as soon as you have secured your cabins to avoid the disappointment that comes from losing your desired tours.
That’s easy! Choose the destination, select the tour you want, enter the number of group participants, and find out the price. Hit the "Add to Cart" button and then proceed to secure checkout. We highly recommend creating an account with Shore Excursions Center so that you can easily access all your tour documents, like Tour Confirmation, Vouchers and Payment Receipts. It’s also easy to make any changes right from your account.
As much as we would love to have you on our tours, we have to set certain reservation deadlines. For example, cut-off time for bookings of shore excursions in metropolitan Saint Petersburg, Russia is 96 hours (4 days) due to the immigration regulations for visa-free paperwork submission. All other European destinations have a 48 hour cut-off time for all bookings. In very rare cases of last minute client cancellations we might be able to accommodate last minute tour requests, but this is not guaranteed. Please inquire with our Shore Excursions experts.
While on Tour
Shore Excursions Center will provide detailed meeting instructions for each destination after you have booked your tour. Please read the instructions carefully. Your guide always carries a "name sign" for all private tour reservations or a Shore Excursions Center sign with our logo on it for all join-in tours.
We highly recommend you honor your obligations and arrive on time. Time is precious while cruising and it is essential that you show up 15 minutes prior to your scheduled tour start time. Waiting time for all join-in shore excursions is only 15 minutes. If you are late for a private tour, it is highly likely your guide will still be waiting for you up to 1 hour later, but you will finish your tour as originally scheduled. Free of charge tour extensions will not be offered. You may opt to extend your tour for an additional charge if your guide and/or driver are available after your originally scheduled tour.
Financial
Yes, all tours are fully refundable if the ship doesn’t come into port due to force majeure or weather conditions.
Tips are optional and are not included in the tour price. However, it is expected you will tip your guide and/or driver at the end of the tour if you have enjoyed your tour experience. Recommended tip amount is 15% of your tour price, split 10% to the guide and 5% to the driver. However, the final amount is entirely up to you.