Our prices are lower than cruise lines by up to 40% and lower than third-party resellers, too! When you book with us, you get the best prices directly from the supplier, not a third-party reseller who has added up to 60% margin to the actual tour cost to compensate for their advertising costs and profit. Also, unlike resellers, our tour prices include reseller taxes & tour operator taxes. Shore Excursions Center has the advantage of only paying taxes once because we are a tour operator platform. Because of this, we are legally able to make our prices lower.
First of all, try resetting your password. It is easy to do it by clicking the reset password link in the login section.
If that does not help, please verify that you are entering the correct email address. In many cases this is the most common reason for login issues.
If nothing works, please send us an email to email@example.com and let us know about the issue. We will certainly help!
In the extremely unlikely case of anyone booked on our tours missing the ship, through no fault or action of their own, we will get those clients back to their ship in the next port of call at our own expense. No tricks.
If the ship misses the port, or is delayed so that you are no longer able to take your tour, you will receive a full refund. Subject to ship itinerary verification. For instant refunds clients nmust provide an official letter from cruise line confirming the ship had missed a specific port of call or way delayed by a certain time (both, the scheduled arrival time and the actual time, must be present in the document).
Yes, we can provide itinerary customizations upon request.
Depending on the tour chosen, we recommend to secure your tour arrangements as soon as you are ready to make a commitment. When you are booking a walking tour only, without any admissions that need to be secured in advance, it’s OK to book your tour 7+ days in advance. However, when your tour involves visiting highly popular museums that tend to sell out, we recommend booking at least 45 days in advance.
To request changes or cancellation, please submit a request by clicking the approprivate button in the Bookings tab by the tour you wish to change/cancel.
We highly recommend to pay attention to cancellation and changes policy.
Tips are optional and are not included in the tour price. However, it is expected you will tip your guide and/or driver at the end of the tour if you have enjoyed your tour experience. Recommended tip amount is 15% of your tour price, split 10% to the guide and 5% to the driver. However, the final amount is entirely up to you.
There are two main reasons why the payment might not be going through.
1) The cardholder's bank is seeing the transaction and declining it.
What to do: Plese call the cardholder's bank and inform them about the transaction originating from Russia (as we are registered in and banking with a Russian Standard Bank JSC). Once the cardholder's bank approves the transaction, most likely it will go through.
2) The cardholder's bank is not seeing the transaction. Yet is it declined (by our bank)
What to do: This happens when a 3DSecure verification is not passed. We take Credit Card security very seriously and to protect our clients from fraud our bank is participating in the international 3DSecure verification.
What is 3Dsecure? - It is a text message sent to the cardholder's mobile which must be entered into the corresponding field when prompted during the payment process. This allows the bank to confirm that is it indeed the cardholder that is trying to make the purchase. Most banks in the US participate in 3DSecure now. If the transaction is being declined and your bank is not seeing it, please contact youк bank to find out if your card is protected by 3DSecure and find out to which number the text messages are going to. In majority of cases this helps.
While we strive to make sure every trip is perfect, sometimes things may not go as planned. Please email firstname.lastname@example.org with the refund details including the reservation #, customer name and the reason for the request. Note: Please allow 5-7 business days for a response regarding your refund request.
Shore Excursions Center will provide detailed meeting instructions for each destination after you have booked your tour. Please read the instructions carefully. Your guide always carries a "name sign" for all private tour reservations or a Shore Excursions Center sign with our logo on it for all join-in tours.
We highly recommend you honor your obligations and arrive on time. Time is precious while cruising and it is essential that you show up 15 minutes prior to your scheduled tour start time. Waiting time for all join-in shore excursions is only 15 minutes. If you are late for a private tour, it is highly likely your guide will still be waiting for you up to 1 hour later, but you will finish your tour as originally scheduled. Free of charge tour extensions will not be offered. You may opt to extend your tour for an additional charge if your guide and/or driver are available after your originally scheduled tour.
Yes, you can do so at any time.
Please let us know if that happens. We will get in touch with your host agency and will take care of all the details. It's easy!
No! You can live anywhere in the world and sell our tours to your clients.
No. Our reservation system is free to use both for travelers and for travel advisors/travel agents.